Frequently Asked Questions
Getting Started
Troubleshooting
Hume Health
Hume Plus Subscription
Health Score
Nutrition
Plans
Data Privacy and Security
FSA
What app do I need to use with my scale to access my full body measurements?

To weigh-in and access your body measurements, download the Hume Health app on your device.

How do I download the Hume Health app?

You can download the Hume Health app from the following links:

Download for Android

Download for IOS

How do I register for the Hume Health app?

Follow these steps to create an account:

  1. Download the Hume Health App.
  2. Tap “Sign Up”.
  3. Enter a valid, unique email address.
  4. Create a password with at least:
    • 10 characters
    • 1 uppercase letter
    • 1 lowercase letter
    • 1 number
    • 1 symbol
  5. Verify your email using the 4-digit code sent to you.
  6. Input the code, and your account is ready!
Weighing-in for the first time

Place your scale on an uncarpeted, flat surface.
Ensure your phone’s bluetooth is active.
With bare feet (no socks) step onto your scale until it displays 0.00.
If your scale is not turning on, please place it on charge.
Open the Hume Health App and tap “measurement”. Select the BodyPod available from the list of devices.
Pull, and while standing fully upright facing forward, hold the BodyPod handles steady with both hands.
Remain in place, upright on the scale holding both handles steady, until the Hume Health app signals that your weigh-in is complete.

Checklist:

  • Uncarpeted, flat surface
  • Standing upright, barefoot
  • Holding the handles steady at waist height
  • Wait for your Hume Health app to notify that your weigh in is complete
How to get the best results

Start your day with a morning weigh-in for consistent tracking, minimizing daily
fluctuations influenced by meals and fluids.
Try to keep the same time and place for your weigh-ins
Remember: Weight can vary day to day and even hour to hour. It is important to focus on
trends. By focusing on these trends you get a clever picture of your progress and
patterns.
Stay flexible, don’t skip a day, just do it later!

Do I need to pay for the app subscription to use my scale?

No, a Premium subscription is not required to use your scale! You can still enjoy the Hume Health app for free and access essential features like weighing-in and viewing body measurements.

However, certain advanced features are reserved for Premium (Hume Plus) users, including:

  • Weekly in-depth health analysis
  • Personalized health insights & recommendations
  • Nutrition Tracking & Food Scan Technology
  • Science Backed Fitness Program
  • Progress Report

Feel free to explore the app at no cost, and if you want to unlock additional features, you can upgrade to Hume Plus anytime!

Can multiple people use one device?

Yes! Multiple users can use the same device, but each person must download the Hume app and create their own account. When it's time for a user to weigh in, they will need to re-pair their phone with the device. Make sure that any other user’s phone nearby is disconnected to avoid pairing issues.

How do I hold the handle?
What bluetooth version does the BodyPod use?
Bluetooth 5.3
I’m unable to connect to my scale? What can I do?

If you're having trouble connecting your scale to the app, follow these steps to resolve the issue:

  1. Check for Updates:
    • Make sure you have the latest version of the Hume Health app installed.
  2. Verify Bluetooth:
    • Ensure your phone’s Bluetooth is turned on.
  3. Check Connection Status:
    • Free Users: The connection status will appear at the top of the homepage.
    • Hume Plus Users: Go to the Measures page in the bottom app bar to see the connection status at the top.
  4. Troubleshoot Connection Issues: If your scale isn't showing as connected (green checkmark), try the following:
    • Reset the BodyPod:
      • Find the small hole behind the handlebars cradle (next to the charging port).
      • Use a needle or pin to press and hold the button inside for 5 seconds to reset the BodyPod.
    • Force Close the App:
      • Close the Hume Health app completely and reopen it.
    • Reset Bluetooth:
      • Go to your phone’s Bluetooth settings, turn it off, then turn it back on.
    • Reconnect Your Scale:
      • Open the Hume Health app and tap ‘Add Device’ or ‘Connect’ to re-pair your scale.

Following these steps should help resolve connection issues. If you continue to experience problems, please reach out to our Customer Support for further assistance.

I’m not receiving measurements and/ or getting an error during weigh-in. What can I do?

There’s a number of factors that could be impacting your scale's ability to display your measurements. If you are experiencing this, start by doing the following:

  1. Important Notes:
    • To ensure a stable connection between your BodyPod and your phone, always connect through the BodyPod app, not through your phone’s Bluetooth settings. If you attempt to connect via your phone’s Bluetooth menu, it may disrupt the connection in the app and cause issues. For the best experience, use the app exclusively for Bluetooth pairing.
    • For the most accurate results, please follow each step exactly as described.

Step-by-Step Solution:

  1. Open the Hume Health App
  2. Check Connection Status:
    • Free Users: The connection status appears at the top of the homepage.
    • Hume Plus Users: Navigate to the Measures page (from the bottom menu) to view the connection status at the top.
  3. Reconnect Your Scale:
    • Tap the scale icon next to the connection status.
    • You will be directed to the Connected Devices page.
    • Select your scale and tap Forget Device (in orange). Confirm to forget it.
    • Wait a minute, then reconnect your scale.
  4. Weigh-In:
    • You are now ready to weigh-in. Step on your scale and stay standing until you are redirected to your weigh-in results.

Valid Error Messages:

  1. Weight Exceeds Scale Capacity:
    • The scale supports a maximum weight of 400 lbs (181.4 kg). If exceeded, the scale will display an error.
  2. Weight is Below Minimum Threshold:
    • The scale cannot measure weights below 6.6 lbs (3 kg).
  3. No Contact with Bare Feet:
    • Ensure your feet are bare and dry. Wipe down both the scale and your feet with a damp cloth to improve contact.
  4. Battery:
    • The battery is nearing the end of its life and needs to be replaced. (Important Note: Please make sure you use the charger that came with the device- DO NOT use a laptop charger).
  5. Instability Error (Uneven Surface):
    • Place the scale on a flat, hard surface (avoid carpet or rugs) to prevent instability during weigh-in.

Following these steps should help resolve your issue. If the problem persists, feel free to reach out to our Customer Support for further assistance.

I’m receiving inaccurate measurements, what can I do?

If you're receiving inaccurate measurements, follow these steps to resolve the issue:

  1. Verify Your Profile Information:
    • Ensure that your height, age, and gender are correctly entered in the Hume Health app. Here's how to check:
      1. Open the Hume Health app.
      2. Tap your profile icon in the bottom right of the app.
      3. Select Edit Profile (in the top right).
      4. Review and verify your height, age, and gender information.
  2. Recalibrate Your Scale:
    • If your profile information is correct, your scale may need recalibration. Follow these steps:
      1. Ensure your scale has power.
      2. Reset the BodyPod:
        • Locate the small reset button behind the handlebars, next to the charging port.
        • Use a needle or pin to press and hold the button for 5 seconds.
      3. Ensure the scale is placed on a hard, flat, and even surface (avoid carpets or uneven flooring).
      4. Recalibrate:
        • Quickly step on and off the scale.
        • The scale will display 0.0 lbs/kg.

Recalibration is complete.

The app shows me as a Free user after subscribing. What can I do?

If you've subscribed to Hume Plus but can't access the full features, follow these steps to resolve the issue:

  1. Verify Your Subscription in Your Device Settings:
    • For iOS Users:
      1. Open your phone’s Settings.
      2. Tap your name at the top of the screen.
      3. Select Subscriptions.
      4. Check if the Hume Health app is listed.
        • If it’s not listed, the payment has not been processed.
    • For Android Users:
      1. Open the Google Play app.
      2. Tap your profile icon in the top right.
      3. Select Payments & Subscriptions.
      4. Under Subscriptions, check for expired or declined subscriptions.
      5. Look for the Hume Health app in the list.
        • If it’s not listed, the payment has not been processed.
  2. Verify Your Subscription on the Hume Health Website:
    • If you subscribed through the website, follow these steps:
      1. Visit myhumehealth.com.
      2. Click the login icon at the top right.
      3. Log in with the email and password you use for the Hume Health app.
      4. On the left menu, click My Subscriptions.
      5. Check if your Hume Plus subscription is listed.
        • If it’s not, the payment has not been processed.
  3. Contact Support:
    • If you’ve followed these steps and still can’t access Hume Plus, please contact our Customer Success Team at support@myhumehealth.com for further assistance.
Can I use the BodyPod if I am pregnant?

The BodyPod scale is completely safe to use during pregnancy, with no direct interaction or impact on the baby. However, as the pregnancy progresses, the changes in the mother’s body will affect the scale’s readings.

As the baby grows, the added weight will be reflected primarily in the trunk region. For example, by around 8 months, a 9-pound baby might be represented on the scale as an additional 5-6 pounds of muscle and approximately 3 pounds of fat. This is because the scale attributes the baby’s weight to the mother’s body composition.

Additionally, pregnancy-related water retention will likely contribute to an increase in lean tissue readings. Overall, while the BodyPod scale remains safe to use, the segmented analysis will show increased weight in the torso area, which includes the baby and other pregnancy-related changes, rather than being entirely reflective of the mother’s own body.

Is there an age limit?

The scale can be used by children or elderly people.

It will always be accurate in terms of tissue weight and percent.

There is less research about benchmarks for children, so the child will be held accountable to the standards of a 19 year old. This may cause them to score ‘standard’ or ‘low’ even though they are ‘high’ for their age.

The user should track the amounts and trends for accuracy.

Understanding Our Scale and Its Measurement of Bone Density and Osteoporosis

Our scale is not an X-ray machine and therefore cannot directly measure bone density, which is the specific aspect that diminishes in osteoporosis. However, our scale can interpret bone mineral content, which is closely related to bone mass. Generally, bone density and bone mineral content are correlated, meaning that a high bone mineral content usually indicates good bone density. It is highly unlikely to have a high bone density with low bone mineral content, and it is impossible to have a high bone mineral content with low bone density.

This correlation gives us a high level of confidence in our scale's ability to provide a reliable bone mass reading.

While the scale cannot diagnose osteoporosis, it can be a useful tool for monitoring changes in bone mass. If someone notices a decline in their bone mass reading, it may be a good idea to consult a healthcare professional. Additionally, individuals who have already been diagnosed with osteoporosis can use the scale to track changes in their bone mass over time or to see the effects of diet and/or medication. It's important to note, however, that once osteoporosis is present, the goal is usually to slow down or halt further bone loss rather than reverse it.

Can I use the BodyPod with Cochlear Implants?

No interference in patients equipped with cochlear implants. BIA can be securely performed in these patients.

Can I use the BodyPod if I have Atrial Fibrillation?

Yes, our scale is safe for users with Atrial Fibrillation. Atrial fibrillation is a condition that causes an irregular or rapid heart rate, but our devices do not interact with or affect heart function. You can use the scale without concern, as it poses no risk to those with this condition.

What is Digital Twin?

As you continue to use Hume Plus, your Digital Twin begins to establish a baseline for your health. It does this by analyzing over 30 health metrics (via your BodyPod), along with any third-party data you choose to integrate from Apple or Google, including activity and sleep data. From there, your Digital Twin tracks and analyzes how your health is trending and what it means, which is shared with you through your Health Score and Insights. Once this baseline is set, your Digital Twin helps you build healthier habits through Milestones and Insights.

Over time, as you continue using Hume Plus, your Digital Twin will become smarter, continually optimizing and offering more personalized Insights to help you achieve your goals.

What are Milestones?

Milestones allow you to set personalized health goals and track your progress over time. They provide a clear, structured way to monitor your journey, keeping you focused and motivated as you work towards better health.

What is a Health Score?

Your Health Score is a measure of your overall health and serves as the foundation for building your Digital Twin—a visual representation of your health. It provides a comprehensive understanding of how well you take care of your body and how your health is trending.

Each week, a new Health Score is generated by weighing in at least once. The more frequently you weigh in, the more personalized your data becomes. Your Health Score fluctuates based on changes in your body composition and daily behaviors.

The Health Score is calculated out of 900 and is based on four essential health pillars:

  1. Body Composition: This score is calculated using data collected from your smart scale.
  2. Activity: This score reflects your activity level, including steps and active minutes tracked by your connected apps.
  3. Nutrition: This score is based on how well you complete weekly challenges related to building healthy nutrition habits.
How can I provide feedback or report any issues with the new app

To provide feedback or report an issue with the your scale or app, please choose from the following options:

  1. Email support@myhumehealth.com.
  2. Contact us through our Instagram page @hume_health or our Facebook page @HumeHealth.
  3. Use the support chat widget located in the bottom left of the Hume Health website.
Will I lose my data from switching to MyHealth to the Hume Health app?

No, all of your historic data from the MyHealth app will automatically transfer over to the Hume Health app. You can seamlessly continue using the app without any action needed on your end.

How do I migrate my previous Hume Pro app data to the Hume Health app?

Note that data transfer will depend on whether you have previously linked your data to Apple Health or Google Fit.

If you have already moved over to the Hume Health app but still need to transfer over your data, perform the following steps:

  1. Open the Hume Health app.
  2. Select your profile located on the bottom right app bar.
  3. Scroll down to "Connected Apps".
  4. Select the “Connected App” box.
  5. Toggle on Apple Health or Google Fit if you are not already connected.
  6. Select the "Data Migration" box shown in the image below.
  7. Select "Ok" to start the data transfer.

If you're having trouble with your data transfer process, don't worry—we're here to help! Please feel free to send us an email at support@myhumehealth.com, and our customer success team will be happy to assist you.

How do I connect the app to third party apps like Apple Health and Google Fit?

Currently the Hume Health app is compatible with both Apple Health and Google Fit.

To sync with Apple Health:

  1. Select your Profile located on the bottom right app bar.
  2. Tap on "Connected Apps".
  3. Tap "Connect".
  4. Allow Hume Health to access Apple Health.

To sync with Google Fit:

  1. Select your Profile located on the bottom right app bar.
  2. Tap on Connected Apps.
  3. Tap on Connect.
  4. Go through the necessary steps to connect to Google Fit.
  5. Your device may request you to download mobile device management to comply with Google Policy.
  6. Allow Hume Health to connect with Google Fit.
How do I manage or add an additional user to my account?

Unfortunately, the option to add or manage additional profiles on your Hume Health app account is no longer available. If you had previously created additional profiles, please contact our customer success team at support@myhumehealth.com for assistance in accessing your existing profile data. Going forward, we suggest that each user create their own individual account to enable a personalized experience based on your own goals and metrics. Don't worry, multiple users can still use the same scale.

How do I change the units of measure on the app or smart scale?

To change the units of measurement, perform the following steps:

  1. Open the Hume Health app.
  2. Select your profile located on the bottom right app bar
  3. Select the settings gear at the top right corner.
  4. Select the units folder at the top of the page.
How do I change the displayed language in the app?

Currently we support a number of languages including English, French, German, Italian and Spanish. To change your language within the app, follow the below steps:

  1. Open the Hume Health app.
  2. Select your profile located on the bottom right app bar
  3. Select the settings gear at the top right corner.
  4. Under general, you can click on Language and select the desired language.
  • Please note that for videos, the audio will be in English for all language settings but the subtitles will be displayed as the language currently selected within the app.
How do I delete a weigh-in?

The option to delete previous weigh-ins is not available in the Hume Health app. However, our team is actively working on adding this feature in a future software release.

How can I track my progress and view my history in the app?

To view your progress and history, follow these steps:

  1. If you are a free user, tap the "Body Measurements" tile on the “Home” page. For Hume Plus users, navigate to the "Measures" page, which can be selected from the bottom app bar.
  2. This page will display your most recent measurements. To see deeper insights, tap on each individual metric.
  3. Once you select a metric, you will be taken to the graph page where you can filter your progress for the last 7 days, 4 weeks, or 12 months.
  4. Under your graph, you will notice the Progress Report tab. With this feature, you can select two dates to compare your 17 measurements and receive a detailed breakdown of your progress, showing you how your measurements have changed over time.
  5. If you want to see your complete history beyond 12 months, scroll down to the Recent section at the bottom of the graph page and tap the calendar icon with today's current date. Here, you can view your full history by selecting a month and year.

By exploring these different views and features, you can gain valuable insights into your health and track your progress over time.

What is the scale weight limit?

The weight limit of the scale is:

  • 400lbs
  • 181 kg
  • 28 stones
What is the difference between the subscription plans?

All of our subscriptions are the same experiences with different pricing models. We offer a variety of plans to provide flexibility on pricing.

How do I cancel or manage my subscription?

To cancel or manage your Hume Health subscription, perform the following steps:

How do I manage or cancel my subscription on iOS?

You can manage your subscription through your device settings. Find the step by instructions here: If you want to cancel a subscription from Apple

How do I manage or cancel my subscription on Android?

You can manage your subscriptions through the Google Play app. Find the step by instructions here: Cancel, pause, or change a subscription on Google Play - Android - Google Play Help

How do I manage or cancel my subscription on the Website?

  1. Log in to your portal by visiting: myhumehealth.com
  2. Once you’re on the website, click the login icon at the top right
  3. Log in using your email address and password (the same info you use for your Hume Health login)
  4. Click on “My Subscription” on the left
  5. Under Subscriptions, click on the active subscription link
  6. Cancel the subscription using the “cancel button”

For additional support, contact our Customer Success team at support@myhumehealth.com

Can I cancel my subscription anytime?

Yes, you may cancel your recurring subscription at any time. Cancel at least 24 hours before the next renewal date to avoid being charged for the upcoming billing cycle. When you cancel, you are canceling the next billing charge—Premium features will remain available to you until the end of your current paid subscription period, regardless of when you cancel the automatic renewal.

When will I be charged for the subscription?

If you’ve never upgraded to Premium or never started a Premium trial before, you are eligible for a free trial period, and the first Premium subscription charge on your credit card will be after the trial. Once the trial ends, your subscription will auto-renew unless you cancel. This charge will be recurring based on the length of your subscription and will renew unless canceled 24 hours before the next billing period.

Where can I purchase Hume Plus

The Hume Plus subscription can be purchased directly in the app or on our website.

What is Health Score?

Developed with leading health experts, your Health Score gives you a holistic and personalized picture of your health. It shows you how healthy you are vs. benchmarks for people similar to you. You can generate your score each week to see how your health is trending, and how your daily habits impact your score. As you incorporate more positive habits, your score will adjust to reflect these changes.

How do I view my Health Score?

Your Health score is displayed directly in the Hume Health App. To view your Health score, perform the following:

  1. Open the Hume Health app.
  2. On the "Home" page, you will see your Health Score displayed at the top right of the screen.
  3. To access your Health Score, you can either tap on your Health Score at the top right of the "Home" page or select the Health Score Ring, which is the ring with the heart icon at the far right of your "Home" page.
What is your Health Score made up of?

Today, your Health Score is comprised of your Body Composition data from your Body Pod as well as other critical indicators of holistic health, including: Movement, Nutrition, Stress, and Sleep. These metrics are gathered by syncing with your other health products and devices. To achieve the most accurate Health Score, it's advisable to weigh-in at least twice a week.

Understanding your Health Score

With Health Score, it’s important to consider trends in your score rather than taking a score in isolation. If you receive a score you are unhappy with, don’t be discouraged. Remember that it is more important to see improvements and trends in the right direction through lifestyle changes and action.

Health Score Ranges:

The following chart outlines the ranges for Health Score

765 - 900 Excellent

675 - 764 Great

585 - 674 Good

450 -584 Moderate

297 - 449 Fair

296 or less Low

How can you improve your Health Score?

In addition to your Health Score, you’ll also see personalized insights about your score, like why it might have decreased from last week, and Objectives to help you improve it. Remember that it’s more important to consider trends in your Health Score rather than looking at one score in isolation. As you action on our recommendations and as we start to understand what type of insights are helpful, we can provide more tailored recommendations to help you achieve your goal. The more you track and action, the more you’ll evolve. And quickly, your score will evolve with it.

Why can't I see daily insights?

You’ll notice that we send weekly insights instead of daily insights. We believe this is what separates us from other health solutions out there. While tracking daily changes can be useful when it comes to fitness; seeing your health trends over longer periods of time is particularly important when looking and understanding leading indicators of certain chronic health conditions. We understand that things like weight, water, and eating habits can change from one day to the next and your health score is calculated with these fluctuations in mind.

What is the Nutrition Plan?

Our Nutrition Plan feature provides you with a custom calorie plan that includes macronutrient and micronutrient goals.

By answering a few questions related to your health goals, your weight, activity level, and your preferred diet, our scientifically backed Nutrition calculator provides you with a custom plan that will help you reach your desired goals.

Have your goals changed? No problem! You can adjust these nutrition goals anytime in the profile section of your application.

Please consult an expert before starting any nutrition, fitness, or wellness program.

How do I log food?

To log food in the app, perform the following:

  1. Open the Hume Health app
  2. If you are a Hume Plus premium user, select your “Nutrition Ring” located at the top of your "Home" page. If you are a free user, select the "Nutrition" icon located on the bottom app bar.
  3. Select a food category (like breakfast, lunch, or dinner).
  4. Search for your food in the search bar.
  5. Once you find the food you want to log, tap on the “+” icon to add to your meal.
  6. The app will prompt you to update the serving type, serving size, and total grams.
What if I can't find the food I am looking for?

If you can’t find the food you are searching for or the information does not match:

  1. Use the apple with the + icon in the top right corner to create a manual food entry.
  2. Then you can name the food and enter the calorie and macro contents.
  3. Once you save this food item to your favorites you can easily log it the next time around!
Tips to make tracking easier?

Here are a few tips to make food tracking ever easier!

  1. Take advantage of the favorites features (the heart icon) and save your favorite recipes and foods so you can easily log them in the future.
  2. Plan your meals for the week. That way you can get your grocery shopping done, set aside a few minutes, and log your meals ahead of time instead of each dayThis will also decrease your chance of forgetting to log during the week.
    • Just be sure to add any additional foods that you eat throughout the week. Cooking in bulk will make it easier to track because once you log a food once it is quick and easy to do again!
How do I customize the meals I want to display?

To customize the meals you want to display, perform the following:

  1. Open the Hume Health app.
  2. If you are a Hume Plus premium user, select your Nutrition Ring located at the top of your "Home" page. If you are a free user, select the "Nutrition" icon located on the bottom app bar.
  3. Select “Edit” next to the “Daily Log” section, and from there, you can customize the meals that you want to display.
How do I scan a barcode?

The barcode scan feature is only available to Hume Plus subscribers. To use this feature perform the following:

  1. Open the Hume Health app.
  2. Select your Nutrition Ring at the top of your "Home" page.
  3. Select a food category (like breakfast, lunch, or dinner).
  4. Select the “Barcode Scan” button underneath the search bar.
  5. From there, you will use your device camera to scan barcodes. Make sure to bring the barcode near your device so it can accurately detect the barcode.
How do I use the FoodScan feature?

The FoodScan feature is only available to Hume Plus subscribers. To use this feature perform the following:

  1. Select your Nutrition Ring at the top of your "Home" page.
  2. Then, Select the “+” icon next to a meal.
  3. Select “Food Scan” at the top right.
  4. Point your camera at the food you are scanning to get a clear picture of just that food.
  5. Remember, you have to scan a single ingredient at a time.
    • Tip: If you are preparing a meal, scan the ingredients before you prepare and integrate them into your meal.
  6. Choose the food you are scanning from the list of suggestions - If you don’t see what you’re looking for try the Barcode Scanner or entering the food manually
  7. Once the food is selected, you can select the correct serving size and number of servings.
    • Tip: Even if you are scanning a larger meal, be sure to enter the amount you plan to eat for the meal. Ex. If the recipe you are making calls for four servings, be sure to enter just 1 serving.
    • Once your food is logged you can move onto your second food and repeat the same steps - select food scan, choose the appropriate food from the list, select, add, adjust the serving size, save the item, go back and choose your next ingredient.
    • Some items will even show up by scanning the container, then simply select the item, ensure to adjust the serving size to what you actually eat during that meal and click save.
  8. Once you are done, click the heart icon to save each food to your favorites, that way the food item will be stored at the bottom of your screen in the favorites section for easy access in the future.
  9. And just like that your meal is tracked, so all that is left to do is enjoy!
How do I view all my micronutrients logged?

To view your micronutrients, you will need to create a calorie goal. You can do this by using the Nutrition Plan to receive your calorie plan or by adding a goal to the profile section. When you have a calorie set, you can tap on the “Edit” button next to the Daily Intake view.

When you press “Edit”, you can then choose from the list of micronutrients available to track. You can add a micronutrient to appear on your nutrition tab by pressing the “+” next to the micronutrient, or removing it by tapping on the “-”. You can also drag and drop to reorder how you want the nutrients to be displayed.

Can I view my food logs for past days?

To view your food log history perform the following:

  1. If you are a Hume Plus premium user, select your Nutrition Ring located at the top of your "Home" page. If you are a free user, select the "Nutrition" icon located on the bottom app bar.
  2. Select the current date displayed at the top of the app.
  3. Select which date you want to view.
How can I edit my daily nutrition goals?

You can add or edit your nutrition goals by performing the following:

  1. Open the Hume Health app.
  2. Select your profile located on the bottom right app bar.
  3. Select “See All” next to goals.
  4. Select the “Nutrition” menu option at the top right.
  5. From there, you can customize your daily nutrition targets.
How to update or delete a food entry?
  1. Start by opening the Hume Health App.
  2. If you are a Hume Plus premium user, select your Nutrition Ring located at the top of your "Home" page. If you are a free user, select the "Nutrition" icon located on the bottom app bar.
  3. Select the food category your meal or item is located in (like breakfast, lunch, or dinner).
  4. Click edit and then select the food that you want to update.
  5. Once the food is selected, you can update the serving type, weight, or the serving size.
  6. Click save once you have completed the update.
  7. If you want to delete the entry, click the “x” beside any food items you want to delete or slide the food tile to the left and then select delete.
  8. Return to the home screen nutrition page to ensure that your item has been updated or deleted.
How can I save food so I can quickly log it in the future?

To save food for easy accessibility, perform the following:

  1. Open the Hume Health app.
  2. If you are a Hume Plus premium user, select your Nutrition Ring located at the top of your "Home" page. If you are a free user, select the "Nutrition" icon located on the bottom app bar.
  3. Select the food category your meal or item is located in (like breakfast, lunch, or dinner).
  4. Select the specific food.
  5. On the top right of the navigation bar, there is a heart icon. When you tap on that icon, you can save that food to your favorites.
Understanding goals and progress indicators

Once you set nutrition goals either through our nutrition plan or by adding them on your own in the “Me” tab → Goals section, then you will see those daily goals displayed on the “Nutrition” tab. As you log food throughout the day, you will make progress towards those goals. If you go over your calories or any of the macronutrients, the visual indicators will change color to indicate how much you went over.

How do I join a program?

Here’s how to join one of our programs:

  1. Open the Hume Health app.
  2. Select the “Plans” tab along the bottom app bar.
  3. All programs will be displayed. Scroll down to view programs.
  4. Select the program you want to join and tap into the workout of your choice. Once you start your workout and watch most of the video, we will automatically enroll you in that program.
  5. You will notice that the program is now added to your current program list. (see second image below) If you watch most of the workout, then the next program on the list will display here for you to quickly jump back in. You can also go directly to the program and select the desired workout you want to watch.
How do I try a workout?

Want to try a workout? Easy! Simply do the following:

  1. Open the Hume Health app.
  2. Select the “Plans” tab along the bottom app bar.
  3. Navigating into a program and choosing any workout from that program. You can also navigate to the “Classes” tab and choose from any of our curated workout videos.
How do I filter classes?

To filter classes, perform the following:

  1. Open the Hume Health app.
  2. Select the “Plans” tab along the bottom app bar.
  3. Navigate to the “Classes” tab and tap on “Filters”.
  4. After you tap on “Filters” you can narrow down the classes list by choosing the filters you are interested in. Scroll all the way down and tap on “Show Results” so the selected filters will be applied. You can always tap on the “Filters” button again to modify or clear your filters.
How do I modify a workout?

We want everyone to listen to their body when it comes to working out. That’s why we’ve made sure to include a modifier option for each class. The trainer will walk you through both levels so you can choose the best option for your fitness level. Please consult an expert before starting any fitness or wellness program.

Can I listen to my own music?

All of our classes have music added in. We are working on further enhancements to provide more music options.

How do I view subtitles?

You can view subtitles by performing the following:

  1. While in a video, select the three dots option at the top right.
  2. From here, you can choose from the available subtitles. You can also select playback speed, quality, and audio options.
Can I listen to the audio while the Hume Health app is in the background?

Yes, when you dismiss the app, the audio will continue to play in the background until you actually pause the video or navigate away from the video player.

What is a Guided Cardio workout?

A Guided Cardio workout is designed to be an audio-only workout that guides and motivates you through cardio workouts such as walks, jogs, and runs. Several of our MyHealth+ programs include Guided Cardio classes to help achieve your results faster.

For safety, please check and be aware of your surroundings at all times.

Can I use AirPlay or Chromecast to watch a video on my TV?

You can currently only play the videos directly on your device. We are working on enhancements to allow you to play videos using AirPlay and Chromecast.

How does Hume Health store my data?

We take the security of your data very seriously, which is why all user data is stored within a HIPAA-compliant database solution. Your data is encrypted both in transit and at rest, and access is strictly controlled and monitored. We have implemented strict security measures to ensure that all user data is kept confidential and secure at all times.

How does Hume Health use my data?

We use anonymized dataIDs internally to better inform our algorithm and ensure product features like your Digital Twin can continue to get better over time. The data you share with Hume Health is also used to provide you with personalized plans and content based on your activity, body and sleep data.

Can I delete my data?

Yes, we believe that you should be in control and want to make it easy to do so. Our Customer Success team would be happy to support this request, simply reach out to them at support@myhumehealth.com.

Do you sell my data to anyone?

No, we do not sell your personal data to advertisers or any third parties.

Can you use your FSA Card to purchase the BodyPod?

Yes! The Dara and the Body Pod qualify, and qualify under the “scales” category of the FSA eligible product list. Specifically, body composition helps you qualify for FSA. Regular weight scales do not qualify.

Important Note:

You will need to select “Flex” as a payment method on checkout.

Under what category in the FSA Eligible product list does the Body Pod come under?

The BodyPod falls under the "scales" category of the FSA eligible product list. Specifically, body composition helps you qualify for HSA/FSA. Regular weight only scales do not qualify.